Frequent Questions
General Questions
UBC's Okanagan Campus runs 2 sessions, Winter Session (September thru April) and Summer Session (May thru August). Students are required to apply for both sessions to stay year round. UBC Okanagan offers Graduate Student Year Round Housing. Please see the Application Forms page for current applications.
If you are leaving for a UBCO sanctioned exchange program such as Go Global, Co-op placement, a Teaching Practicum, or you have completed all of your degree requirements, you may stay for the first term without a cancellation penalty. Please provide documentation with your reason for departing after the first term by October 31st.
At this time, we regret we are unable to accommodate families.
Absolutely! There is housing available for students with disabilities. Anyone requesting consideration for residence due to a disability related need must register with the Disability Resource Centre at UBCO at http://www.ubc.ca/okanagan/students/disrs/welcome.html. We also ask that you please make note of your request in your on-line application and submit this before May 1st.
If you have any special needs, including but not limited to those due to health or religious beliefs, you must contact Food Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Applicants and Residents:
We ask you for some personal information when you apply for residence. We keep all the information you send us completely private, and we don't release any information about you to anyone outside the University without your written permission, unless permitted or required by law. We do this in order to comply with the Freedom of Information and Protection of Privacy Act.
Unless we have your written permission, we will not give out any information about your residence assignment or fees to anyone outside the University, even family members and friends. That means that nobody can contact us, even on your behalf, to ask about the status of your residence application, room assignment or fees. And if your family members or friends forget your room or unit number, we can't give it to them.
If you do give us written permission to release your residence assignment or fees information, be assured that we won't give it out to just anyone. UBC Student Housing & Hospitality Services does not sell or provide lists of residents' names or addresses to advertising or other third parties outside the University administration.
If you want to give us permission to release your residence assignment or fees information, please indicate this on your residence application. If your circumstances change, you can switch your decision at any time by contacting UBC Student Housing & Hospitality Services.
What family members, friends, acquaintances need to know before calling about a student or calling on their behalf.
The University is not able to discuss student's application, record or experience with a parent, guardian, or family member, without the student's permission, in accordance with the Freedom of Information and Protection of Privacy (FOIPOP) legistration.
Freedom of Information and Protection of Privacy:
It is every applicant's/resident's individual choice. The personal information received through a resident's application for, or acceptance of, a residence offer - including their name, address, residence assignment or fees - is subject to the Freedom of Information and Protection of Privacy Act (FOIPOP). It is not generally released to persons outside the University administration - including family members or friends - without their written consent, unless permitted or required by law. When they apply for residence, each applicant is advised of this, and asked if they authorize information release.
If they declined permission:
- University staff are not permitted to confirm or deny if this person has applied for, or is residing in residence at UBC.
- Even if calling on their behalf, their family member(s) or friend(s) are not able to be provided information regarding the status of - or information about - their residence application, assignment, residence fees or related information.
- If friends or family members don't know or forget their student's residence room/unit number and request this information from our staff, we are not able to provide it.
If they gave permission:
Our staff are able to talk with you about their residence application, assignment information and residence fees.
If they want to change their decision:
They can change their decision by logging onto the Student Service Centre and updating their "Third Party Authorizations" as preferred
New to UBCO in September
The on-line application is currently available and can be found on the Application Forms page. A $50.00 non-refundable application fee is required to complete the application. Upon submission of your application, you will receive a confirmation email as indication that the application was submitted successfully and for your records. If you do not receive a confirmation email within 24 hours, please check your application status online - CWL (Campus Wide Login). If you do not see your application, please contact the SHHS office.
Please refer to the Residence Fees page.
UBCO Housing and Meal Plan accepts online payments using Visa, Mastercard, or Online Interac if you bank with RBC, Scotiabank, TD Canada Trust or BMO. In addition, we accept Visa, Mastercard, Interac, Cheque, or Bank Draft at the SSHS Office, located in the Nicola Building. UBCO Housing and Meal Plan does not accept Electronic Funds Transfer (bank transfer).
Yes, you can use the Student Self Service feature to look at your Financial History. As soon as the payment is received, you will see the credit showing up on your student account. You can access this feature through the Housing Web Service Centre - CWL (Campus Wide Login)
You need to download a free copy of Adobe Acrobat Reader from http://www.adobe.com/. This will enable you to open and read any pdf file.
Please put the following e-mail address into your address book: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to avoid any e-mails from being blocked as spam. You can also access this information through the Housing Web Service Centre - CWL (Campus Wide Login)
Offers will be sent out in June. It takes 3 weeks or more to send offers to each student. After all spaces have been filled, we generate a waitlist for everyone else. Students will be able to view their waitlist number on the Housing Web Service Centre - CWL (Campus Wide Login). For information regarding Guaranteed and Priority Access - click here.
When offers expire, the space is offered to the next student on our waitlist, and is no longer available. If you wish to re-apply to the waitlist please submit another application - CWL (Campus Wide Login)
If you cannot pay your deposit before your offer expires, that space will be offered to the next person on the waitlist.
Please refer to the Winter Session Residence Contract 2012/2013
If the offer is declined, you will not receive another one. If you want to live in residence, we recommend that you accept this offer. If you are still unhappy with your room you may apply for a room transfer mid September. Room transfers are approved on a case-by-case basis, and there is no guarantee that you would be granted a transfer.
If your original waitlist number is 20 or less your chances of getting into housing are good. Numbers 20-40 should monitor their number carefully as there may be enough cancellations to move them to the top of the list. For numbers over 50 you may want to begin searching for off campus housing. If you do not get in, your application will remain active unless we receive cancellation from you. More housing may become available in January.
In previous years we have been able to offer beds to many students who were not guaranteed them, and we hope that the same will be the case for 2013/2014.
- Ensure that your housing applications are submitted on-line by the appropriate deadline.
- Indicate "Roommate" in the Housing Assignment Preference section of the application.
- Complete all information in the Roommate Preferences section, including the Name and Student ID# of the requested roommate(s). Students wishing to live together must request each other on-line before the May 15th deadline.
- All roommates must rank in the same order, Room Type Preferences on the housing application.
- We do our best to accommodate your request but cannot guarantee this will occur.
Roommates are assigned according to preferences indicated on your application.
After you receive your room assignment (typically in mid-August), log onto your CWL (Campus Wide Login) and consent to release your email address and name to your new roommate(s). Many new roommates like to be in touch before moving into residence. It’s a great way to find out a bit more about one another – and decide if you both really need a TV – before moving in. If you do not consent to release your information, you will not be able to contact your roommates.
Students new to residence can move in Sunday, September 1, 2013. Returning residents can move in Monday, September 3, 2012. Further move in details are sent out in a Welcome E-packet to your email early August.
You are given a time to arrive on campus. This is to benefit you with a smooth move-in experience, avoid delays and traffic conjestion. Please do your best to arrive at the allocated time or as soon after.
Early arrival requests are typically approved for students in the following categories:
- International students taking part in the Jumpstart Orientation and Volunteers
- Domestic students taking part in Kickstart Orientation and Volunteers
- Create Volunteers assisting with Move In.
- Students with early starting Academic Programs / Student Exchange Programs.
- Varsity Athletes participating in team try outs.
To apply on-line please login to your CWL (Campus Wide Login)
The early arrival request form in pdf format is available on the Application Forms page.
You can print this form, fill it out entirely, and fax to 250-807-9157 prior to the deadline on the form. These will be reviewed by Student Housing and Hospitality Services and you will be notified if approved or denied. If approved, there is a $30.00 per night charge.
Mini fridges are permitted in bedrooms in Cassiar, Kalamalka, Nicola, Valhalla, Purcell or Similkameen residences.
Wireless is available on campus and in the common areas in most residence buildings. High speed cable internet is provided in residence rooms.
A modem and cord are supplied in each room.
Parking on campus is administered by Parking Services. For more information please refer to:
http://www.ubc.ca/okanagan/parking/welcome.html
Meal Plan
Yes, Meal Plan is mandatory for students who reside in Similkameen, Cassiar, Valhalla, Kalamalka, Purcell and Nicola. Please register for a Meal Plan when you accept an offer of the above residences. Please refer to Meal Plan and Places
To Eat for more information.
Meal Plan deposit is required when you accept your offer.
Yes. There are 3 Voluntary Meal Plans offered. Voluntary Meal Plans can be purchased on-line through your CWL (Campus Wide Login) or at the Student Housing and Hospitality office in the Nicola Residence. For more information please refer to: http://www.campusdish.com/en-US/CA/Okanagan
After Moving In
Visit Nicola Housing Office and request a replacement:
Salto Door Fob - $20.00
Mail Key - $10.00
Cylinder Change with Key - $55.00
Student residences close for the Winter Break. Residents must vacate 24 hours after their last exam or by 12 noon - Dec. 19, 2013 whichever is earlier. All travel plans must be made with this window in mind. Residence Winter Break Extensions are typically granted to International students and to those with exceptional circumstances that prevent them from leaving campus over the break. Applications for Winter Break extensions must be submitted by the Application Deadline.
Frequent Questions